 
MAY 25-26, 2010
InterContinental Hotel &
Bank of America Conference Center
CLEVELAND, OHIO |
REGISTER ONLINE AT:
empathyandinnovation.com |
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For questions, please contact Jamie Belkin Events at 216.932.3448 |
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Save the Date
No provider can afford to offer patients and families anything less than the best clinical, physical, and emotional experience. Patient experience is now a key differentiator. A measure of quality. An absolute necessity at all times. Patients want it, need it and deserve it. Now we need to begin a global discussion of patient experience and what it means to the future of healthcare.
Learn from healthcare CEO s, philanthropists, global executives, policy makers and caregivers. You will hear presentations, debate and candid discussion of key patient experience issues that are essential to the future of healthcare delivery, but also applicable to any discipline where excellent customer service is the key to success.
Session Topics to Include:
- • Driving Service in Healthcare: The Caregiver and Family
- • Driving Service in Business: The Customer
- • The Business of the Patient Experience
- • Architecture, Art and the Healing Process
- • Empathy as a Differentiator
- • Changing the Employee Culture to Impact the Patient Experience
Invited speakers include representatives from the following organizations:
• Disney Institute
• GE
• Keep Memory Alive
• Medical Mutual of Ohio
• Peter Walker & Partners
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• Gallup
• Harvard Medical School
• KeyCorp
• Methodist Hospital
• University of Colorado
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